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Innovating via Customer Experience with the Latest Robot Technology
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Sean Kernan in Mind Cafe

Robot Technology for innovating with Customer Experience

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Technology and hospitality bring one of the best experiences at the LUMA Hotel in NY

LUMA Hotel Times Square

With only a bit over two years since its launch, LUMA Hotel Times Square is innovating via technology as well as customer experience with services that may seem small but make a huge difference in the traveler’s life, especially considering the incredible experience that visitors to NY City want to have.

From a daily complimentary sangria to various offerings both in wellness as well as dining and entertainment, the traveler’s well-being is taken seriously. From a technology perspective, LUMA aims to use technological innovations wherever possible to help increase productivity for both the staff as well as traveler. They have launched the latest robot technology, nicknamed: Alina. The robot uses advanced technology to fulfill and deliver guest requests directly to their guestroom.

Robot Technology LUMA Alina

From a “well-being” perspective – which involves dining, entertainment and culture – LUMA Hotel Times Square is excited to announce the expansion of its “Glow Concierge” program, which aims to help guests shine, inspiring them to make the most of their stay in New York City without comprising their needs. Whether it’s trying a new workout, preparing for an event, or indulging with an in-room spa treatment, LUMA’s Glow Concierge will keep guests glowing long after their stay.

At NYFW, LUMA Hotel Times Square partnered with Fashinnovation by hosting two of their key speakers – Carry Somers: Founder, Fashion Revolution and Elizabeth Segran: Senior Writer, Fast Company. Both gave incredible reviews of the property as well as their overall stay. NYFW – being a time where everyone is crazed and the schedules can get overwhelming – knowing you can depend on a hotel that will replenish and re-energize you during your stay is KEY!

ABOUT:

LUMA Hotel Times Square is a newly-built property located on 41 st  Street between Broadway and Avenue of the Americas in the heart of New York City.

luma hotel times square

Bright, innovative and inviting, LUMA shines a light on the best of modern hospitality and illuminates guests with dynamic energy and an independent spirit. Designed by New York architect Peter Poon, the hotel boasts 130 well-appointed guest rooms with floor-to-ceiling windows for enjoying natural light and taking in views of Manhattan. 

Times Square Lion King 1

Reflecting the ambition and allure of the city, the hotel is ideally situated amongst developing tech firms, and international fashion houses, as well as steps away from New York City landmarks and attractions. LUMA’s ground floor houses the restaurant, Ortzi, taking its name from the Basque word for sky and inspired by the region’s great tradition of tapas.

AperiBar by Charlie Palmer

A chic restaurant and cocktail bar by Charlie Palmer Collective. AperiBar reflects the lively pulse of its location, serving uncomplicated food and cocktails in warm, stylish surroundings that invite conversation and sharing

LUMA Hotel New York City Times Square small Aperibar 7

Why LUMA?

Certainly, the combination of the latest in technology when it comes to hotels and one of the best locations, transforms LUMA into one of the best options in the city, even though it is a new option among others already known.

But after all, isn’t that what we’re looking for with the word innovation? Proving what new technology can offer?

Our partnership with LUMA managed to combine key ideals that we bring to FASHINNOVATION in a unique way, and we could not have made a better choice considering the environment, its location and its state-of-the-art technological structure.

LUMA URBAN KK 1 SMALL

“Our contemporary rooms surpass the New York City hotel experience. Come home to contemporary amenities, and spacious comfort. Relax or work with natural light filtering through large windows and soft uplighting, showcasing dramatic art.”

LUMA Hotel

The experience at LUMA promises to be different from other options and as we have already listed, there are plenty of reasons for this.

For more details or to book, please visit: www.lumahotels.com.

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